1. What we deliver
Cartly is software delivered online by Hypebrand Private Limited. You use it in your web browser at joincartly.com. Hypebrand does not ship any physical goods, and there are no shipping or delivery charges for a Cartly subscription.
2. When your plan is activated
- Free plan. Early access is available as soon as you sign in and create your workspace.
- Paid plans. Your paid plan is activated immediately after Razorpay confirms your payment. The paid features become available in the workspace you subscribed from.
- Confirmation. We email a payment confirmation and a GST invoice to your account email.
3. If your plan is not activated
If your payment went through but your plan is not active within 24 hours, email support@joincartly.com with your Razorpay payment ID. We will activate the plan or, if we cannot, refund the payment in full under our Cancellation and Refund Policy.
4. Where Cartly is available
Cartly is available online to merchants in India and in other countries where we offer it. Access needs a web browser and an internet connection; nothing is posted or couriered to you.
5. Orders from stores built on Cartly
Stores that run on Cartly are operated by independent merchants. When you buy a physical product from one of them, the merchant ships it, under the store’s own shipping and delivery policy: delivery areas, timelines, shipping charges and courier partners are set by the merchant. Hypebrand does not pack, ship or deliver those orders.
For delivery questions, contact the store and use the order status link in your order confirmation. If you cannot reach the store, write to support@joincartly.com with the store’s address and your order number, and we will pass your message on.
6. Contact
Hypebrand Private Limited (Cartly)
Email: support@joincartly.com
Support hours: Monday to Saturday, 10:00–19:00 IST; we reply within 2 business days.