Contact
Talk to the Cartly team.
We handle support by email, so every question has a written answer you can come back to. Write to support@joincartly.com and we will reply within 2 business days.
Support and billing
Questions about your account, your plan, invoices, cancellations or refunds.
Hours and response times
- Support hours:
- Monday to Saturday, 10:00–19:00 IST
- Replies:
- within 2 business days
- Grievances:
- acknowledged within 24 hours, resolved within 15 days
Grievance Officer
For complaints under the Information Technology Act, 2000, the IT Rules, 2021 and the Digital Personal Data Protection Act, 2023, including about personal data or content on Cartly.
Sambhaji, Grievance Officer
support@joincartly.com with the subject “Grievance”
Registered office
Hypebrand Private LimitedUnit 302, Paragon Plaza
Phoenix Marketcity, Kurla
Mumbai 400070, Maharashtra
India
Cartly is a product of Hypebrand Private Limited. We do not offer phone support; please email us.
Bought something from a store built on Cartly?
Stores on Cartly are run by independent merchants. Orders, payments, delivery, returns and refunds are handled by the store under its own policies, so please contact the store first. If you cannot reach it, email us with the store’s address and your order number and we will pass your message on.